Return & Cancellation Policy

Vasugiftgallery Return & Exchange Policy:

1. No Refunds Policy:
Due to hygiene and safety concerns regarding baby/kid’s products, Vasugiftgallery maintains a strict no-refund policy across the website. However, an option for replacement or exchange is available only if the reason is genuine.

2. Product Quality Assurance:
All products received from Vasugiftgallery are guaranteed to be original, unopened, and of high quality. This commitment sets us apart in an eCommerce landscape driven by returns and exchanges.

3. Exchange Procedure:
If there is a genuine reason for exchanging a product, customers are required to contact us at vasugiftgallery@gmail.com within 3 days of receiving the order. We handle exchanges on a case-by-case basis to ensure customer satisfaction.

4. Damaged Products:
In the unfortunate event that a product arrives damaged, customers should email us at vasugiftgallery@gmail.com within 2 working days. Please include images of the damaged product to expedite assistance.

5. Unboxing Video Requirement:
For inquiries regarding damaged, missing parts, or wrong product deliveries, customers must submit an unboxing video. The video should depict the condition of the product upon receipt, facilitating the efficient processing of the request.

This unique return and cancellation policy reflects our commitment to providing quality products and excellent customer service at Vasugiftgallery@gmail.com.