Return & Cancellation Policy
Vasu Gift Gallery Return & Exchange Policy
At Vasu Gift Gallery, we are dedicated to delivering high-quality toys and gifts that bring joy to children and satisfaction to their families. To maintain our commitment to quality and ensure a smooth shopping experience, we have outlined our return and exchange policy as follows:
1. No Refunds Policy:
In order to uphold the highest standards of hygiene and safety, particularly for baby and children’s products, we operate a strict no-refund policy across our website. This policy is in place to protect the well-being of our customers and their families. However, we understand that circumstances may arise where an exchange is necessary. Therefore, we offer an option for product replacement or exchange if the reason for the request is genuine.
2. Product Quality Assurance:
We pride ourselves on offering only original, unopened, and high-quality products. Our rigorous quality assurance process ensures that every item meets our stringent standards before it reaches you. This commitment to excellence differentiates us in an eCommerce environment where returns and exchanges are commonplace.
3. Exchange Procedure:
Should you find it necessary to exchange a product, please contact us at vasugiftgallery@gmail.com within 5-6 days of receiving your order. We handle each exchange request on a case-by-case basis to ensure that we address your concerns effectively and to your satisfaction. Please provide details of the issue and any relevant information to facilitate the exchange process.
4. Damaged Products:
If you receive a product that is damaged upon arrival, please email us at vasugiftgallery@gmail.com within 2 working days of receipt. To expedite assistance, include clear images of the damaged product. This will help us assess the situation quickly and provide an appropriate resolution.
5. Unboxing Video Requirement:
For issues related to damaged products, missing parts, or incorrect deliveries, we require customers to submit an unboxing video. The video should clearly show the condition of the product as it was received. This helps us to efficiently process your request and resolve the issue promptly.
Contact Us:
Our dedicated customer service team is here to assist you with any concerns or inquiries regarding returns and exchanges. Please reach out to us at vasugiftgallery@gmail.com for any support you may need.
Commitment to Quality and Service:
Our return and exchange policy is designed to reflect our commitment to providing excellent products and outstanding customer service. We appreciate your understanding and cooperation in adhering to these guidelines, which help us maintain the high standards that Vasu Gift Gallery is known for.
Thank you for choosing Vasu Gift Gallery. We look forward to serving you and ensuring a delightful shopping experience.
Vasu Gift Gallery – Where Quality and Joy Come Together!